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Compliment or complaint, we're listening.

We do what we can to get things right for all our members, and it’s always great for our team to hear about any compliments.

Similarly, if there are any instances where our service has fallen below your, and our, standards then we’re equally interested to hear from you and put things right.

Scratch with small Patch right

We aim to make sure that all aspects of your plan with us are dealt with promptly and fairly. However, if on this occasion we’ve not met your, and our, expectations then you are able to complain.

In the first instance, you can contact us by post, email or phone:

If your complaint is about policy administration

Write to us:

Scratch & Patch Customer Relations

PO Box 1193




Telephone: 0345 074 4819

Email: complaints@scratchandpatch.co.uk


If your complaint is about claims

Write to us:

Scratch & Patch Claims

PO Box 800




Telephone: 0330 102 6839 – select option 3

Email: claims@scratchandpatch.co.uk

You can find more details about our complaints procedures in your policy documents.

Delighted by us?

If you want to share some good feedback with us, we’d love to hear it. Please email us or let us know by phone using your usual contact information for administration and claims.

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